Cancellation policy

Last updated: October 13, 2026

Some products in our store, including BetterDry products, are available as a subscription. This policy explains how subscriptions work and how you can change or cancel them.

How Subscriptions Work

With a subscription, you receive repeat deliveries based on the frequency you select. Your payment details are stored securely, and you are charged for each delivery unless you choose to pay in advance.

Some subscriptions renew automatically at the end of their duration. If you don't want a subscription to renew, you can cancel it at any time.

Changing or Cancelling Your Subscription

You can change or cancel your subscription at any time before your next scheduled delivery by signing in to your Kleinert's account. Changes or cancellations made after an order has been processed apply to the following delivery.

Returns and Refunds

Subscription deliveries follow our Return Policy. Products that have been opened, used, worn or washed cannot be returned or exchanged.

Questions?

Email us at customercare@kleinerts.com or call us at 1-800-498-7051, Monday to Thursday, 8am to 4pm Eastern Time.