Currently Hygienics Industries, Kleinert's and Dry Defense do not sell any personal contact information provided to us over our websites or by phone to any 3rd parties. We however reserve the right to alter this long standing policy.
What personaln information is collected at our web site and how is it used?
1. Information Collected Directly from You and Others through this Site
We collect personal information directly from you to do all the things typically associated with Web sites. Examples of the information we collect include name, address, telephone number, mobile phone number, email address, personal preferences, credit card number, purchase and ordering information, demographical information, responses to survey questions and sizing information.
This information is collected at various places: for instance, when you check out with your online order; subscribe to catalogs, email offers, and mobile messaging offers; participate in surveys; join Kleinert’s; enter contests or sweepstakes; or interact with special-event or program offers.
We use this information to do things like:
- Process your online order
- Open an online account at your request
- Personalize your online experience with content and offers that are tailored to your interests
- Provide customer service, whether it's responding to a request or following up on an order
- Include you in surveys and contests
- Facilitate networks of online social activity centered around our products and services
- Improve our website, improve the manner in which offers are made on our website, improve purchase decisions of our visitors and the interactions visitors have with our website
- Enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our Web environment, or by viewing our content within their Web environment
2. Market products and services for each of our brands--for instance, by adding you to the Kleinerts, Hygienics and Dry Defense email lists or our print-catalog list when you make an online purchase.
Information We Observe Or Collect Through Technology
1. Navigational Information
When you visit this Web site, we collect navigational information, such as browser type and version, service-provider identification, IP address, the site from which you came, and the site to which you navigate. Navigational information is largely anonymous in the sense that it doesn't contain your name, address, phone number, email address or other information that directly identifies you. However, we may associate this navigational information with your personal information if you provide it.
To better understand what you do while on our site, we use a browser feature known as a cookie. A cookie is a small data file that's stored by your Web browser on your computer. It's used to do things like see how you navigate our Web site, what you click on, and remember you and your online purchases when you return. This helps us improve our site, provide better customer service, personalize your online experience, and personalize offers to you based on your unique tastes and purchase history.
Information Others Observe or Collect through Technology
Third-party service providers help us provide certain features on our site and analyze our visitor's site and purchase preferences. They may also help us deliver ads to you about our products through banner ads when you visit other web sites (often referred to as "online network advertising"). The following provides more information about these service providers and the choices you have with respect to their services.
We use third-party software on our Web site. These third parties use some or all of the technologies described in Information We Observe or Collect Through Technology to provide these features.
We contract with analytics companies to better understand your use of our Web sites, and Web capabilities like embeddable widgets. These third parties may serve surveys to determine satisfaction with the Web site and then tie the responses to actual behavior on the Web site, which will allow us to improve our Web sites and Web capabilities. They accomplish this by using some or all of the technologies described above.
We contract with third-party advertising companies that, in turn, collect non-personally identifying information by placing cookies on your browser when you visit us here. These companies may use information (not including your name, address, credit card information, e-mail address, or telephone number) about your visit to deliver our ads on this and other Web sites through their online advertising networks. These companies also provide this information to us which we, in turn, use to gauge how effective our ads are.
How does this web site interact with third-party Web sites and content?
We may enable you to navigate to third-party sites and services, or otherwise display third-party content. We do this for your convenience. We don't endorse or generally have any affiliation with these third parties. And we don't control and aren't responsible for their Web practices. Whether the third-party content appears within our Web environment (like a map frame), or you leave our Web site for another site to view it, those service provider's terms, conditions, and privacy policies govern your online experience (unless there's a conspicuously posted statement by us that says otherwise). Please view their terms of service and privacy policies if you have any question about their practices.
Here's a partial list of the sites or content of these third parties:
1. Social Networking or Other User-Generated-Content Sites, and Other Websites.
2. Third-Party Rewards or Membership Programs
We may interact with certain unrelated companies that offer their customers memberships to participate in programs, which may include rewards for purchases from us. If you become a member of one of these programs or purchase something from us at this Web site through such a program, we may provide the company administering the membership program enough information about you or your purchase (like contact information, transaction date, transaction amount, and order number), to enable it to honor your membership. We are not responsible for the privacy practices of the companies sponsoring these membership programs. Their terms, conditions, and policies apply to any information that's provided to them to further their programs.
What information do we share with third parties and our sister brands?
(or what information may they access because of the services they provide to us)?
We use third-party "back-office" contractors to help handle parts of our business because of their expertise, resources, or scale. They help us do things like process payments, provide some customer service through chat features, monitor site activity, serve surveys and provide analysis from the surveys when combined with website use, maintain databases, administer and monitor emails,(e.g., from Kleinerts, Hygienics and Dry Defense ), administer and send mobile messages (e.g., from Kleinerts, Hygienics and Dry Defense), and provide consulting services. Contractors may also assist us in hosting microsites and mobile Web sites where you may provide personal information about you and others you know; and where they may observe information about you in the same way as described above.
2. Law Enforcement and Emergency Response
We may disclose specific information about our Web-site visitors if we have a good-faith belief that it's necessary or authorized under the law to protect our customers, the public, or our business.
3. Sale or Merger
In the event we sell or transfer all or a portion of our business assets, including a brand or line of business, consumer information may be one of the business assets that are transferred as part of the transaction.
What choices do you have over how your information is used?
If you make an online purchase you may receive Kleinerts, Hygienics and Dry Defense emails. You may stop future delivery of these emails by following the removal instructions located at the bottom of each commercial email. We may occasionally provide you with the opportunity to opt in to receive email messages from third parties. If you do opt in, we'll share your e-mail address with the specific third party in question. Please review their privacy policies to see how they treat your personal information.
2. Mobile Messaging
If you've signed up for mobile text messaging offers (e.g., from Kleinerts, Hygienics and Dry Defense) but later decide you no longer wish to receive offers from one or both of these brands or lines of business, simply follow the opt-out instructions included in the mobile message.
3. Postal Mail: Catalogs
If you'd like to specify your preferences for our catalogues (including or postal-mail offers), simply follow the instructions on each such catalogue, or dial 1-334-897-3009.
4. Cookies and Online Network Advertising
5. Other Marketers
If you don't want your basic contact and purchase information shared with other marketers (other than our affiliates), please call 1-800-498-7051.
What is the policy for visitors from outside the U.S.?
How may I update my personal information?
We prefer to keep your personal information accurate and up-to-date. You may update or modify your billing and shipping related information, and other account information, by contacting us either by email: firstname.lastname@example.org or by calling 1-334-897-3009. You may also update or modify your catalog mailing information via this method also.
How do we address children's privacy?
We do not knowingly collect or maintain information provided by children under the age of 13. Moreover, we implement certain age-related safeguards to meet state-specific requirements.
How do we secure your information on our site?
This Web site has the following types of security measures: limited access data-centers, firewall technology, and secure-socket-layer 256-bit (SSL) certificate authentication. SSL is encryption technology that provides security for information that's transmitted over the Internet. This site accepts orders only from Web browsers that permit communication through SSL technology-for example, Internet Explorer (version 6.0 or higher), Firefox (version 3.0 or higher), Safari (version 4 or higher), Chrome (version 2 or higher), and AOL (version 9 or higher). While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
Whom may you contact with questions or concerns?
Who administers this policy?
Our Associate Vice President (AVP) of Legal and Compliance Services administers this policy. You may write to this person at: Hygienics Industries, Inc. AVP, Privacy Legal & Compliance Services 3968 194th Trail, Miami, FL. 33160 USA
This Privacy Statement is effective February 29, 2013